The Complaints Team had attempted to engage the casino for resolution but faced repeated communication failures. After requesting a withdrawal, he promptly submitted all requested verification documents, including ID, proof of address, and a selfie with ID. He was advised that he could close his Q Bet account if he wished. He questioned the allowance of his Q Bet account given the connection and sought clarity on whether he was allowed to open it, as he believed they should have recognized his previous account and the losses incurred. After verification from Binance that the XRP had been returned to Qbet, he received no further feedback from the casino.
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We marked the complaint as resolved following her confirmation of receiving the payment. The complaint was closed as unresolved due to the casino’s lack of cooperation and failure to provide necessary explanations regarding the source of funds verification. Qbet Casino has a good customer support, judging by the results of our testing.
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The Complaints Team intervened, and after ongoing communication, the player confirmed that all funds had been successfully received in her bank https://www.qbet-win.nl/ account. The player from Sweden had requested a withdrawal less than two weeks before submitting this complaint. The player ‘Coolbuck99’ deposited 1,000 NOK and won over 50,000 NOK. After reviewing the complaint, it was concluded that the casino’s acceptance of his registration did not constitute an irregularity, and since his account balance was zero, no remediation could be offered.
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When reviewing online casinos, we collect information about their customer support and language options. Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. In relation to its size, it has an average value of withheld winnings in complaints from players. Unfair or predatory rules could be exploited in order to avoid paying out the players’ winnings to them. This generally means the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and such.
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